Support and documentation
Guides, reference and troubleshooting for Byteflare AI: scoping and proposals, templates, branding, sharing and exports, teams and permissions, billing, trials and plans.
Popular articles
- Trials and automatic conversionThe trial gives you full Pro access for 7 days, requires payment details up front, and converts to a paid plan automatically unless you cancel first.
- Request a refundFull refund within 14 days of your first paid charge, requested by email from the account address.
- Public proposal linksA public link shows your client a frozen copy of the proposal, with no sign-in, and can be given an expiry date or revoked at any time.
- Invite people to your workspaceOwners and admins generate an invite link for a specific email address; it expires after 7 days and can only be used once.
- How seat changes are billedAdding a seat charges you immediately for the rest of the period. Removing a seat gives you nothing back.
- Limits and quotasWhy you are blocked from creating a project or running a generation, and the fastest way through it.
Browse by category
- Getting startedSign up, set up a workspace, and send your first proposal.
- Scoping & proposalsBriefs, clarifying questions, AI scopes, pricing, and the preview.
- TemplatesSave a proven scope once and start every similar project from it.
- BrandingRemove Byteflare's marks, and put your own on client documents.
- Sharing & trackingPublic links, expiry, revocation, view tracking and acceptance.
- Teams & permissionsInvitations, roles, seats and workspace isolation.
- Billing & trialsTrials, conversion, seats, invoices and refunds — all through Paddle.
- Plans & limitsWhat each plan actually allows, in numbers.
- Admin & workspaceDay-to-day workspace management: trash, favourites, the rate lock.
- Account & securitySign-in, passwords, Google, appearance and account deletion.
- Privacy, data & AIWhat happens to a client brief when you press generate.
- TroubleshootingSymptom, cause, fix. Start here when something is blocked.
- FAQShort answers to the questions people actually ask.
- Contact usWhich address to use, and what to put in the message.
Start with your role
Solo and freelance
You scope and send everything yourself.
Agency team members
You work in a shared workspace alongside other people.
Workspace admins and owners
You add people, set the rules, and keep the workspace tidy.
Billing managers
You own the subscription and answer for what it costs.
Still stuck
Email support@byteflare.app from the address on the account. Include the exact error text, the URL you were on, and what you expected to happen. For anything billing related, include the charge date.