Failed and overdue payments
A failed renewal puts the subscription into a past-due state. Fix the payment method in the Paddle portal.
Who this is for: Account owners whose card has been declined.
What you will see
When a renewal payment fails, Paddle marks the subscription past due and Byteflare reflects that state on the billing page. Paddle also emails the address on the subscription.
Fix it
Open Settings → Billing and choose Manage billing
This opens the Paddle portal.
Update the card
Expired cards and changed billing addresses are the two most common causes.
Let Paddle retry
Paddle retries the charge on its own schedule once a working payment method is on file.
Related
- Invoices, receipts and payment methodsInvoices, card details and billing address live in the Paddle portal, reachable from Settings → Billing.
- How seat changes are billedAdding a seat charges you immediately for the rest of the period. Removing a seat gives you nothing back.
- Billing problemsUnexpected charges, portal errors, refused seat changes, and a plan that has not updated.