Contact us
Support is handled by email. Sending the right details first time is the difference between one reply and four.
Who this is for: Anyone who could not find the answer in the documentation.
Which address to use
| Address | Use it for |
|---|---|
| support@byteflare.app | Everything by default: product questions, bugs, refund requests, billing problems, account access. |
| privacy@byteflare.app | Data-protection requests — access, correction, erasure, portability, objection. |
| legal@byteflare.app | Legal notices and questions about the Terms. |
| enterprise@byteflare.app | Enterprise evaluation, procurement, security review and contracting. |
What to include
- The account email address.
- The exact wording of any error message, copied rather than paraphrased.
- The URL you were on when it happened.
- What you expected to happen and what happened instead.
- For billing: the date of the charge and, for a refund request, the reason.
- For team problems: the organisation name and the role you hold.
Things that are usually faster than writing in
Cancel before a trial converts
Settings → Billing → Cancel. Do it before the end date rather than after the charge.
Invoices and card changes
Self-serve in the Paddle portal from Settings → Billing.
A link your client cannot open
Check whether it expired or was revoked, then issue a new one.
Blocked by a limit
Project and AI limits, and why deleting a project did not free a slot.
Response times
Byteflare does not publish a response-time guarantee outside a contract. Anything committed to your organisation will be written into your agreement. See Byteflare for Enterprise.
Related
- Frequently asked questionsShort answers, grouped by theme, with a link to the full article where there is more to know.
- TroubleshootingFind the symptom you are seeing and go straight to the cause.
- Byteflare for EnterpriseAn Enterprise agreement covers everything in the Team plan, arranged under a contract that satisfies procurement, security review and finance.